DX is the shift towards a digital society. BPR failed to reach consensus and appeared to be in decline, but as DX has become an urgent priority alongside COVID-19 countermeasures, it is beginning to revive. In response to the social issue of a declining working population facing Japan, DX's digital labor (virtual workers) will work 24 hours a day, 365 days a year, without mistakes or complaints, and will carry out their work without harming their health, supporting a digital society.
The widespread adoption of IDs is a major premise. The offline world (physical stores and living spaces) is being swallowed up under the online umbrella. This means that offline behavioral history will be absorbed just as online behavioral history will be absorbed. While businesses will be able to offer advertisements and services without any boundaries between on and off, consumers will be required to provide personal information, including their name, age, and address, as well as camera footage, their face, body shape, clothing, belongings, and accompanying persons.
The Japanese government's serious commitment to digitizing administrative procedures has paved the way for seniors to onboard into a digital society. If seniors, like the role model Estonia, become accustomed to digital administrative procedures and acquire their own mobile devices, this, along with the trend of increased e-commerce use during the COVID-19 pandemic, will provide a unique opportunity to promote digital transformation throughout society.
As citizens use their IDs as a starting point for their daily consumption activities and administrative procedures, their actions at every touchpoint, whether online or offline, will be accumulated as data in real time, heralding the arrival of a digital society in which these data will be linked and utilized.
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